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PRIVACY POLICY

Travel et Vogue: Privacy Policy

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1. Introduction

Travel et Vogue ("we," "us," or "our") is committed to protecting the privacy and security of our clients’ personal information. As a luxury travel consultancy, we handle sensitive data to provide bespoke experiences. This policy explains how we collect, use, and safeguard your data in compliance with the Kenya Data Protection Act and international privacy regulations.

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2. Information We Collect

To curate and execute luxury travel arrangements, we collect the following categories of data:

  • Identity Data: Full name, date of birth, gender, and nationality.

  • Documentation: Passport copies, National ID numbers, and Visa information.

  • Contact Data: Email address, phone number, and physical billing address.

  • Sensitive Personal Data: Health requirements (e.g., allergies or disabilities), dietary preferences, and religious affiliations (where relevant to travel needs).

  • Financial Data: Credit/debit card details and billing information (processed through secure, PCI-compliant gateways).

  • Travel Data: Frequent flyer numbers, loyalty program details, and past travel history.

 

3. How We Use Your Data

We process your information based on Contractual Necessity and Legitimate Interest:

  • To book flights, hotels, tours, and luxury transport.

  • To process visa applications on your behalf.

  • To provide personalized recommendations based on your luxury preferences.

  • To communicate critical updates regarding your itinerary or safety.

  • To comply with legal obligations (e.g., tax reporting and border control).

 

4. Sharing Your Information

We do not sell your data. However, we must share relevant details with third parties to fulfill your booking:

  • Service Providers: Airlines, luxury lodges, boutique hotels, and local ground handlers.

  • Government Authorities: Immigration, customs, and security agencies as required by international law.

  • Technical Partners: Secure cloud storage providers and payment processors.

  • Corporate Clients: If your travel is sponsored by an employer, we may share itinerary details with them for duty-of-care purposes.

 

5. International Data Transfers

Since your travel is often global, your data may be transferred to countries outside of Kenya. We ensure that these transfers are protected by standard contractual clauses or that the destination country provides an "adequate" level of data protection.

 

6. Data Security

We implement rigorous technical and organizational measures to prevent unauthorized access, including:

  • Encryption: All sensitive digital documents (like passport scans) are stored in encrypted environments.

  • Access Control: Only authorized staff managing your specific booking can access your personal file.

  • Data Minimization: We only collect and retain what is strictly necessary for your trip.

 

7. Data Retention

We retain your personal data only as long as necessary:

  • Booking Records: Kept for 7 years to comply with Kenyan financial and tax regulations.

  • Marketing Profiles: Kept until you withdraw consent or after 3 years of inactivity.

 

8. Your Legal Rights

Under the Data Protection Act, you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to update inaccurate or incomplete information.

  • Erasure: Request that we delete your data (subject to legal retention requirements).

  • Portability: Request that we transfer your data to another service provider.

  • Withdraw Consent: Opt-out of marketing communications at any time.

 

9. Contact Us

For any questions regarding your privacy or to exercise your rights, please contact our Data Protection Lead:

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